Customer TestimonialsRead what people have to say about us!
Annual cleaning/checkup appointment with Shawn, J and Lance went great! They were early for our appointment, which really helped me out, and were fast, yet efficient. They explained everything to me in details and discussed all my options for future care. Extremely polite too! THANK YOU!!!
Shawn Ponte was extremely courteous. He showed up on time. He diagnosed the problem within minutes with ease. Knew exactly what he was doing and how it needed to be fixed. Explained everything out for me to understand. Great guy!
Fusion owner Ben and #1 technician Shawn are the best! Highly skilled, motivated to get it right. Our jobs were complicated, (conversion from oil to gas +++) and arduous but they stayed the course working long hours to complete the jobs. They follow up and ask how things are doing. I highly recommend you give Fusion a call for your HVAC issues.
I found this company on the Mitsubishi website as i was looking for a company to install a mini split system in our home. I clicked on the first 2 Diamond Elite contractors on the list to send messages. One was Fusion. I received a call from Ben, the owner within a couple of hours, never did hear from the company. Ben scheduled a time to come out the next day. He was extremely knowledgeable and professional. I had already received one estimate but in discussing the plan with him, he came up with a better plan to accomplish the same results using less equipment therefore saving me money. i received the quote the next business day and it was over 2k cheaper than the previous estimate I received. In addition, he partnered with a finance company that offered 18 mos no interest. Free money, that awesome! I approved the quote on Friday and he scheduled the work for the following Wednesday as our system was almost completely down. Ben and his team, Shawn, J, Lance and 1 other tech showed up promptly Wednesday morning. They got right to work. Shawn was their job team leader and I cannot say enough about this technician. He was extremely knowledgeable, professional, and clearly took pride in his work. All the techs were polite, professional and hard working. Shawn kept me informed on every aspect of the plan and the process. He often asked me if I had any questions and he offered information, and suggestions. At the end of the day, they did an extremely professional installation of our new equipment and it works great! I highly recommend this company for any HVAC work you need. I will be signing a annual contact with them as in my conversations with Shawn, I found out they take care of boilers. We have a minor issue with our fairly new boiler installation that someone else installed. Again, stellar company from top to bottom, no wonder they are a Mitsubishi Diamond Elite company. My experience certainly showed they deserved that designation.
Shawn came to do our annual inspection. He was very professional and informative. He did a fantastic job and was very thorough! Very pleased and would recommend this company! We were also pleased with the install of our New A/C unit last year as well as a ductless unit for another area of our home.
Great experience and great price. Our AC unit went out in the middle of the summer. Ben went over all of our options and gave us a great price on a new unit. Shawn came out and promptly installed the new unit. Very professional, good attitude, and even fixed some of the previous install. Would definitely recommend. Honest, High Quality work. They do a great job!
I called Fusion when my AC went out this week. Service technician, Shawn Ponte, was quick to contact me and was able to get me in almost immediately. He spent a good amount of time checking everything inside and outside to make sure my AC was adequately working and cooling before he left.
Had a compression unit that needed replaced. The owner Ben came out gave me a great price, then a couple days later he brought his technician Shawn out and replaced it in no time. Awesome service, great guys and highly recommend them. I will be using them again next year when my upstairs unit decides to go out. 🤦🏻♂️
We had a ac unit stop working last summer. Fusion came out and was able to get it cooling till they could replace the unit. Very happy with overall experience so we just had them replace the 10year old second unit and had the same great experience. Good work and good people at Fusion.
Shawn was early, polite and took the time to explain everything to me about what he was going to do. He was through and wrote up a detailed list of what was done and what needed to be done(if necessary) No extra work was required. He informed me of the Fusion Family Plan, but never pushed me to buy. I would recommend them to every one. On-time, friendly, affordable worth my time & money!!!!
They are beyond amazing! We called late on a Saturday night because our system was not cooling as it should have been and it was getting too hot for our toddler and pups. They scheduled someone to come out the next morning to get everything fixed rather than making us wait until the next week. The 24/7 emergency line was answered quickly and he was polite and friendly. The technician was super friendly, very helpful and extremely knowledgeable. He went through the entire system and explained what he was doing and the problems he encountered as he was fixing everything. I would definitely recommend Fusion for ANYTHING heating and cooling related. Hands down.
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