Maintenance

Vincent and Corey were the ultimate ambassadors for Fusion Heating and Air Conditioning today! Not only did they know their stuff, but they were also total pros and made sure to explain everything in a way that was easy for me to understand. They even watched out for my furry little escape artist and made sure the doors were closed when they had to go outside! By the time they left, I felt like we were friends. I'm definitely giving Fusion my seal of approval! I recommended this company and especially these two guys to be your next A/C service Techs without hesitation !Thank you guysPhanoulla Russellread more

phanoulla russell

21:26 08 Oct 24

I recently had Fusion Heating and Cooling install a mini split system in my garage, and I couldn’t be more pleased with the service. From start to finish, the team was professional, efficient, and meticulous.The installation process was smooth and hassle-free. The technicians arrived on time and were very courteous. They took great care to ensure that the installation was done cleanly and professionally, leaving no mess behind. The mini split system works perfectly, and my garage is now comfortably climate-controlled.I highly recommend Fusion Heating and Cooling for their excellent service and attention to detail. They truly went above and beyond to ensure a top-notch installation.read more

rog3rba11 Bull

01:05 02 Oct 24

Very pleased with Fusion. Frank and Mike went over the install in detail. They listened to what we wanted done and made sure the work was done correctly. We had a mini split unit installed in our lower level and also some duct work repaired in our garage. They were very thorough and stayed in constant communication with us. Mike walked through all the steps needed to complete the project and answered all of our questions.read more

Emily Johnson

18:31 21 Aug 24

Vincent was great, professional, quick, and efficient. I appreciated his service and getting my AC back up and running quick. He came out to my house 15 minutes after I called the office. I’m so grateful for Fusion and Vincent for getting it fixed quickly.read more

Mikaela

15:31 09 Aug 24

Fusion was friendly with every interaction I had with them, and the technician was quick and he caught that my HVAC unit had a jury rigged copper fuse assembly, which was quite a surprise to us. He was friendly, kind, good sense of humor and efficient. I'm happy to have them looking over my HVAC system going forward. Attached is the photo of the absolute fire hazard that Fusion removed for us!read more

Derek Joe

03:47 06 Aug 24

Our residential air conditioner went out on a Thursday evening, and Fusion was able to have someone out before lunch on Friday to get everything diagnosed and back in working order while two other reputable companies were unable to even assist until the following week. Casey was extremely helpful as the point-of-contact, and Jose, who performed the work, was perfectly professional and polite, handled all my questions on the spot and finished the job in short order. I'm very grateful for their efforts, and I'd happily recommend Fusion for any similar repair work around the region. Thank you again for your efforts!read more

Rob Bielawski

15:04 01 Jul 24

We had a large project at our home - removal and replacement of all the ductwork under the house. Fusion did an amazing job. I don’t even know how to express our gratitude. They were quick to respond, they gave us a detailed accounting of what needed to be done and an extremely fair price. The technicians were on time all 3 days and were polite and professional. I have no reservations about recommending Fusion and will use them again.read more

Pat Erickson

21:51 28 May 24

I had long ago decided that a Mitsubishi mini-split was the quality solution I was after. I wanted a highly rated Mitsubishi certified company to do the installation and long-term maintenance. First company I called blew me off because I wanted the unit installed in my tiny home. After calling Fusion, I knew I was now in good hands. From start to finish, everyone treated me -- and my project -- as if we were the most important project they had ever done. First, Ross set me up with the person he thought best to guide me. Frank took over and helped me tailor the placement of the unit and the supplemental electrical work to meet my specific requirements and to meet code. Next, Shawn and Jamie (the CRAFTSMEN) joined the party and went far and beyond the call of duty to make sure the installation was rock solid and would operate optimally for this special space. Being connected to the construction industry, I know CRAFTSMANSHIP when I see it. Superb. Just Superb. Don't you just love partnering with a local company that treats their customers like they themselves would like to be treated? I do. And that's why I will get on board with a service contract. I know I will be in good hands going forward. Thanks, Guys!read more

Penny Czarra

14:54 04 Apr 24

March 22, 2024: We had an issue with our AC and decided to research the best HVAC companies in Hampton Roads, VA. We called quite a few places and the rates were between $49.00 and $85.00 for an estimate. Of course $49.00 peaked our interest BUT that particular company did not show interest and the woman was very nonchalant. Yes, we care about the rate and didn’t want to be taken advantage of, however, we were more concerned about customer service. We decided to go with Fusion because everyone was very kind, informative, and were interested in not only our business but making sure that we were comfortable in our home. We were told that Mr. Vincent Cardillo would be able to visit our home and assess our system between 2pm and 4pm on the same day…he called us at 3:20pm and shared that he was on his way! Vincent was professional, thorough, kind, has a great sense of humor, and personable. Vincent listened, answered our questions, clearly explained his process, and respectfully discussed with us what we needed to do to maintain our system. Our system was repaired at a reasonable rate and expeditiously (same day service). We believe that Vincent holds his expertise at a high standard and with integrity. It’s great when you find good companies and good people. Fusion is a great example of the importance of being flexible, consistent, attentive, professional, and honest. As long as they continue on this path, they have clients for life! Thank you Vincent!! Thank you Fusion!Sincerely, The Montgomery Familyread more

Leteria Scott

23:38 28 Mar 24

Shawn, Zach, and Tim arrived on time and were extremely professional. Throughout the install they explained exactly what it is they were doing. They completed the install and ran test on each unit. They explained exactly how the mini splits operate. I was highly impressed with the overall experience and would recommend anyone looking for mini splits to contact Fusion.read more

Robbie Bradshaw (RB3)

18:57 22 Mar 24

Very professional install job. I had a lower quote from another company, but after talking with one of the technicians, my gut feeling was to go with FUSION. Very Happy!read more

Frank Anderson

21:15 20 Jan 24

I live in Chesapeake, and Fusion recently replaced my aging AC & natural gas furnace with 2 heat pumps. Very happy with work.Shawn, Zach and Tim worked at my house for about 4 days. They laid down plastic to avoid tracking dirt in, and knocked on my door at about 8:30 each morning to ask permission to begin working.Shawn upgraded us to a 200 amp panel. He was polite, pleasant, and professional. The guys then set up the 2 outdoor compressor units on the north side of my house. I appreciated how they relocated the outdoor unit, which was previously close to my deck, to the north side away from my deck.Both central and mini split are variable speed units with side discharge. Very quiet. Very efficient. 12 year warranty at the top of the scale. And the central unit can maintain 100% heat output down to -5 F. No electrical strip required.I was also happy that the mini split Shawn, Zach and Tim installed was a ceiling unit. All the other contractors I spoke with offered wall units, and I liked that Fusion offers a ceiling unit.They replaced my 30 year old duct work. Shawn also did a neat job attaching the 16" return duct to the rectangular inlet. I was very happy he came up with this because it avoided having to cut my ceiling. Hopefully the pictures convey how neat it is.Shawn also picked up an extra air filter for us, which I thought was a nice gesture.I'm quite happy. I chose Fusion after talking with 9 contractors and dozens of hours of research. Here are some of their selling points:a) HVAC, insulation, electrical, Dominion rebate program - all in one. Rare to find that combination in one contractor.b) Mitsubishi Diamond Dealer - Enables them to offer a 12 year warranty. It seems 10 is typical. I view Mitsubishi as one of the good quality brands in heat pump manufacturers.c) Innovative - They came up with a few ideas that I adopted because they were just good ideas.d) Professional - They kept me informed about the schedule for the job, respected our house while working, and took time to answer all the questions I had.e) Thorough - I talked to some places who would put a 4 ton unit on a 3 ton refrigerant line, or be satisfied with kinks in the ducts. I felt Fusion's MO was to do it right.f) Assistance with incentives - Fusion worked with me to try to capture the max federal tax credits in both 2023 & 2024. They also provided the $500 blower test required by Dominion for Rebates for free.g) Results - Hopefully the pictures show that Fusion did neat work in every respect. Whether it be the white track up the exterior of my house, the way they set up the outdoor units, or the caulk on the mini split vent, everything they did is neat and tidy.I like that.read more

Rayla Ratzlaff

02:41 17 Jan 24

Fusion was exceptional from start to finish! They responded immediately to our request for an estimate for a new a/c unit at my Mother’s home. This was our second estimate and we are beyond thrilled at our choice for using Fusion!They arrived exactly when stated, all of the workers were extremely polite and they completed the installation when promised.This is our second occurrence using Fusion (the previous time was our own home). Who better could we trust for my Mother’s?…Fusion of course!read more

Laura Rupp

19:45 23 Jun 22

They did an excellent job. While they were installing our new unit they brought two ac units for us to keep cool with!We are very pleased with the cleanliness of the job,I have white carpet! Not a sign of dirt! Thanks so very much!read more

Judy Hayes

22:13 08 Jun 22

Fusion flawlessly installed a ceiling mounted mini split in our third floor master bedroom. We were blown away by how perfect it ended up looking. The unit literally looks like the house was built around it. Not to mention the fact that now my master bedroom is the most comfortable room in the house!Shawn, Jose, Zach, and Christopher were an awesome team and worked through a serious rain storm, somehow leaving the inside of the home spotless. They were a great group of guys to talk to as well-- extremely professional and excited to exceed my expectations!The owner Ben came by multiple times without hesitation to discuss different options with us prior to install and made sure we made a fully informed decision. He personally showed up with the team on the morning of the install to go over the plan to ensure they executed perfectly-- and that is exactly what they did.Choose Fusion for anything HVAC.. you will not regret it!read more

Colin Magaro

22:01 13 May 22

I got 3 different quotes from 3 different HVAC companies for a mini split system and Fusion was slightly more than the least expensive company. I chose to go with Fusion because Ben (the owner) was the most responsive, reliable, gave me a quote in a timely manner and really took pride in the way the unit was installed on the inside and the outside of our home. I would 110% recommend Fusion. His prices are reasonable and Ben and his team were a pleasure to work with!read more

A H

17:05 21 Sep 21

I’ve just chosen FUSION HEATING, AC & INSULATION company - Virginia Beach (rates as one of Mitsubishi‘s Elite and Diamond Vendors) come out and install a very nice, quiet, energy efficient Mitsubishi Mini Split (AC/Heat) into my Sunroom this week.This was the best investment I could have carried out!!The entire Fusion staff from the first phone call provided to me that “First Impression” demeanor. Absolutely professional, compassionate and patiently provided all answers to questions without trying to place that salesman pressure that many companies attempt.The company owner came out to my home and took his time to explain the entire system, took measurements of the room, explained the steps that would be taken during the installation process.Fusion is definitely a truly customer focused & professional business. I highly recommend them!Thanks again to the entire Fusion staff!!Germaineread more

germaine bery

15:29 18 Sep 21

There was major leaking around my water heater and it was getting worse every time I ran the AC, so I called Fusion to schedule service. To my surprise, they had a tech onsite within 2 hours (in August!). Seth (the technician who responded to the call) was very friendly and professional, he resolved the issue, AND he taught me a lot about things I can do myself to prevent future issues...which I really appreciated. He also made a few suggestions for follow up services to avoid future issues and to improve the efficiency of my appliance. But he did so in a way that wasn't pushy, so it felt more like getting good advice from a friend, rather than a sales pitch from someone trying to get more business. I also loved Amanda, who took my initial call and sent me a copy of the warranty I lost. She provided excellent customer service today and is always so upbeat and friendly. So overall, I had an EXCELLENT experience with Fusion. And I plan to take advantage of the 'Fusion Family Plan' for future maintenance because of how awesome their employees are!!! Their prices for annual maintenance are also way more affordable than competitors, so do yourself a favor and call them:)read more

Lori Dotson

20:05 10 Aug 21

So, I used these guys a few years back since no one else in the area seemed to know what a Mitsubishi Mr. Slim was, let alone how to repair one. They were timely, professional, and a pleasure to work with. But that's not the important part...I've since moved to Sacramento, California, but I still have friends in Norfolk. They were getting the runaround from a parade of contractors during this recent heat wave. I told them to give Fusion a call, and their experience was consistent with mine. Just top notch service.So, many thanks from the other side of the country. Fusion is the best.read more

Raymond Rich

00:25 16 Jul 21

I have been extremely satisfied from the very first appointment. Blake, my service technician is really great and knowledgeable. He is quick, efficient and on time, every time. Antwon and Zach who just recently installed my new AC are just as amazing. They really went above and beyond during their visit. Everyone has always been extremely professional, efficient and knowledgeable. For as long as I am in Hampton Roads, I will never use any other company for our needs.read more

Miranda P.

19:30 12 Jun 21

Shaun, Zack, and Antwan installed a heat pump on our pool. They were very professional and answered all questions about the operation of the heater. There attitudes were positive as they worked hard to insure that the pump was connected correctly and we understood how to maintain it. Very happy with the installation process. Thank you.read more

Jean Doutt

14:12 22 May 21

We had a mini split ductless system installed in our room above the garage. Antwoin and Zack were an excellent installing team. They installed the unit in a timely and efficient manner. They also gave us a tutorial of the unit after finishing the project. We are very happy with it and would definitely recommend Fusion.read more

kate gelwick

18:31 02 May 21

Ross, Zach and Mike arrived punctually at the time scheduled. They explained what they were going to do before they started the work, confirming that we were on the same page. I really appreciated that. Fusion removed the blown-in insulation from my attic. My reason for removing and replacing the insulation was because I was told by my exterminator that rodents (mice) had been living there in the attic and I needed to remove and replace the insulation. Ross, Zach and Mike removed the insulation from my attic using an insulation vacuum. I was amazed at how many bags they removed. The bags were about 7ft tall and 5ft in diameter. They were some very large bags. I was told that they weighed around 300-400lbs per bag. They removed about 8 bags. I would not have expected that there was that much insulation in my attic. I want to thank Fusion (Ross, Zach and Mike) for doing such a fantastic job.Thank you,Charlesread more

Charles Woods

21:42 18 Feb 21

Friendly quick communication. Worked with our schedule to make it happen as we are trying to sell our house. Techs did great work. And we’re also super friendly. Can’t say enough good things about this team!read more

Michael Lupino

21:26 06 May 20

There is nothing I can complain about this company. Their service is great. Very professional and friendly people. I would definitely use their service again and highly recommend them. Thank you so much!Yesimread more

Ihsan Miller

15:45 18 Apr 20

Professional, on-time mini split installation performed by top shelf technicians respectful of our home and courteous to my family. I appreciated the flat rate quote and that they stuck to it. Start to finish, five hours and they cleaned up leaving my house spotless. The highest recommendation for Fusion.read more

Robine

18:36 18 Mar 20

Wow! Blake Davis truly cares about his client. He made sure that my system was up and running before he left my house after several hours of diagnostics and repair. He is smart and strategic! He applied different methods to resolve the mystery issue I had. The company before him that came out just collected the diagnostic fees and said the problem was my thermostat. Blake definitely proved them wrong. I am extremely appreciative of his service, his attitude of willing to whatever it takes, his professionalism, and his knowledge! I just can’t thank him enough for everything he has done to give our heat back to us! Thank you Fusion Heating, thank you Blake!read more

Nina NONA

19:17 23 Feb 20

I called Fusion for help with my heat during a very cold spell. They did a great job showing up on time and getting me back up and running quickly. They will always get my business! Polite, clean, trustworthy, everything you look for when a company is coming into your home.read more

Sylvia Halla

18:55 30 Jan 20

This company is amazing! They answer your questions without any hesitation, small family company, quality workmanship, and are always willing to go out of their way to make sure you’re satisfied. I always refer fellow friends to this company, especially all of my fellow military families who are new to the area and always looking for new businesses when they’re in need. Y’all won’t be disappointed to give them a call!!read more

Candice Martinez

17:56 30 Jan 20

I called Fusion to have them remove a mini split from my home. I was impressed with the entire process from booking through the completion of the work. I am used to having to call contractors multiple times because, in my experience, they tend to be unresponsive. However, Fusion followed up quickly and without my prompting. The technicians arrived within the time frame we had decided on and were efficient and made sure to tidy up and help me turn off lights, close doors, etc. that I had opened for them. I would highly recommend them--great people!read more

Jori Beck

16:45 30 Jan 20

Honest, hard working and trustworthy.These guys are very clear and up-front about what is needed and what they are doing.They don't inflate things or up-sell, they are a repair first organization.I am very happy to have them keeping an eye on my heating and AC maintenance needs and on hand for any repairs that come up.I would highly recommend them to anyone and I plan on going straight to Fusion for regular maintenance.read more

Benjamin Golub

19:07 27 Jan 20

Fusion handles all of my business office HVAC needs. They installed a splitter to more evenly heat and cool my office. We saw immediate relief with a more comfortable workspace throughout our office. I highly recommend their annual service plan to keep your unit operating at peak performance. Give them a call to see how they can make your space comfortable.read more

Pierre Granger

13:11 25 Jan 20

Great experience from beginning to end! We had our first floor gas furnace and a/c units replaced. Ben and Amanda, the owners are a pleasure to work with along with Mia. The techs, Blake (who made the initial diagnosis), Dom and Antoine (who did the tear out and install) were very professional and the end result was a spot on job. Will be using them again in the future!read more

Arnold Barbaro

21:16 09 Jan 20

Yesterday I had my air scrubber serviced and when Blake removed the filters he thought I had them replaced already. I’ve been in my home since 2018 and this is the first time they’ve been changed. The filters were white. I’m not only very pleased with my scrubber but I’m so grateful to have Fusion Heating, Air Conditioning &Insulation. I’m a satisfied customer.read more

Windy Gause

23:01 08 Jan 20

It was very easy to work with Fusion. They offered a fair price for attic insulation install, and they were able to schedule and complete the service quickly! Their staff is friendly and knowledgeable. I would highly recommend them!read more

Jennifer Morse

22:23 08 Jan 20

Fusion Heating/AC & Insulation did a fantastic job! Employees were on time professional, and very knowledgeable of the process answering all my questions and concerns reassuring me of their capabilities. I definitely would recommend their services.read more

Ronnie Harper

17:43 27 Dec 19

Every time the the appointment is made it’s easy and convenient. They show up on time and don’t treat you like you don’t know anything. They are professional and do good work. Whenever I need anything they are whom I call.read more

Angel Figueroa

16:24 27 Dec 19

We were very pleased with our experience with Fusion. Their team was professional, prompt and knowledgeable. They were respectful of our home, our napping baby and our extremely excited dog. They insulated our attic and crawl spaces and did an excellent job. A variety of options were presented in our quote to ensure that we could meet our budget. I would definitely recommend this business.read more

Devan Dorto

22:28 20 Dec 19

Our hero's! After having "contractor A " complete a faulty install in January of 2014 and not showing up again after the 1st year of maintenance, " contractor B"took over and spent the next two years trying to fix everything that was not the problem, but leaving the broken damper in place that was causing the problem, then "contractor B " decided our unit was not fixable and basically that it was time to buy another new system. That's when we called Fusion. They came out told us it was repairable and made some other excellent suggestions. Two days later it is completely fixed and is now performing better than it has since installed. You can actually feel warm air!! Our home is so much more comfortable than it's been in years and they were neat and very well organized and for what they accomplished very reasonably priced. I can not believe the difference that Fusion made in less than one day! Highly recommend this company.read more

Betty Green

16:08 16 Nov 19

Excellent service as usual! I never have to worry about if I can trust Fusion! They arrive, complete the job, and give courteous service. No other company will ever touch our unit. Thank you for the years you have provided service to my family.read more

Ivoress Morris

23:16 06 Nov 19

Used another company before Fusion not going to name any names but they love to give back not really..repeatedly had the other company come out to repair my air-conditioning which was never fixed properly!! After almost a year and three ceilings later I decided to go with fusion they did such an amazing job. They added tons of safety precautions into my air-conditioning to make sure that it never overflowed and leaked again also insulated my attic and have been exact on calling me to schedule routine maintenance never missing a beat! Ben and his wonderful staff definitely have your back when it comes to your heating and air and now Pool needs I agree with their slogan Think Fusion First!!!!!!!read more

Craig Albright

14:55 30 Oct 19

They guys were so professional and careful. They had drop clothes in places that I am sure their boots never touched. They asked about opening doors and were sure not to let out the cats. Ben showed me power outlets that they had changed and doubled checked them with me so that we would not hurt ourselves when we take out old thermostatsI just today had a friend looking for a heating and ac company and was quick to give her this companies informationAlso they offer financing that fit our budget Very satisfied for sure ????read more

Monica Davis

18:28 27 Oct 19

We had Fusion come put in a mini split heating and AC system in our garage. We are converting it to a room. It is fabulous. We are very happy with the workmanship and quality of the system. It saved us so much money to go this route for the room addition. Our only other option was to replace the whole system for the house which was going to be a lot more.read more

John Otocka

15:38 18 Oct 19

Fast, friendly, honest, reliable. Ben and his crew just did a beautiful installation of a Mitsubishi "mini-split" for my cottage. Looks great, and you can hardly hear it running. I think I'll put 2 more of these in my main house. And, of course, I'll call Ben to do the job. Thanks guys!read more

Ralph Shelton

03:30 17 Oct 19

Fusion did a great job taking care of my complimentary cleaning by giving them a referral. I didn't even expect it! Blake the technician was both amazing and informative on the cleaning and teaching me about my system. The people at Fusion are great professionals. Highly recommend!read more

Robert LaFrance

18:23 14 Oct 19

I researched nine AC companies and innumerable systems over three months before selecting Fusion. What impressed me about their company was the owner Ben met me personally to discuss my requirements and provided a number of good options. He didn't try to oversell me like some companies or push one brand over another, but he did explain the benefits and detractors of some brands and models. Ben was candid about how to save me money, provided economical reasons to make good choices, and was explicit about the quality of service I should expect during and after installation. I found his prices were better than any of the competitors I reviewed and he included 2 years of no-cost maintenance/service on both my new Bryant systems. After installation, he declined final 50% payment until I received the warranty package from his office which arrived only a couple days later. I am very pleased with the sale and installation experience with Fusion and highly recommend them.read more

K. Raymer

19:37 09 Oct 19

just had the system installed so I have not had the chance to use it much yet. But the service was excellent and the install went smoothly. Ben knows his stuff and the install crew was top notch as well.read more

J. Myers Vasquez

00:14 08 Oct 19

Andrew and Alex insulated my garage walls. The house is 20 years old and they were able to come in, insulate the voids completely. The space maintains temperature now making it usable for workshop activites. I live in an active Naval jet training area and this helped with the sound. Andrew and Alex showed up on time did a great job and cleaned up well. They even cleaned up my rock bed that had some insulation in it. The entire process was about 4 hours. I highly recommend this team. Very good communication from them also.read more

Mike Darden

16:32 16 Aug 19

Andrew and Axel were amazing. Fusion offers customer service that is second-to-none. All of my questions were answered, and every step in my installation process was explained in detail. They not only completed my initial request for attic insulation, but took the initiative to look around for other insulation needs. I highly recommend using them for any home insulation needs. I plan on contacting them in the future for my A/C unit replacement. Customer service like this is a rare thing now, I can not recommend enough.read more

Crystal Jackson

23:43 01 Aug 19

Ben Waldron gave me the best price quoted on a new AC Unit, and the best warranty. Choosing Fusion saved me hundreds of dollars, compared to all the other quotes I received. The Installation crew Dom & Ross were on time, super nice, very informative & fast....took under 4 hours total. I would recommend them to everyone. I am now enjoying my new AC Unit which is super efficient and quiet. I would give them 10 stars if I could. Thank you, Fusion Heating & ACread more

Karen C

16:15 28 Jul 19

Spoke with Amanda, she was helpful and called periodically to let me know technician was on the way. She was very polite. Technician showed up, Blake, and was also very professional and seemed to be honest about work needed and advised. Very happy with this company, even though we didn't accept any work at the moment for our unit.read more

Caleb Rodriguez

00:13 25 Jul 19

Ben Waldron's team showed up on time as we discussed, and got right to work. These fellows were very pleasant and professional throughout the day. Ross and Axel proceeded to install insulation in my approximately. 400 sq. ft. room over the garage. Dom and Antwan started work on the mini split system. They all finished the job by the end of the day. They cleaned up their things before they left and made me a very satisfied customer. I would not hesitate to recommend this company and crew to anyone looking to have similar work done. Pricing was great, and their workmanship was excellent.Thanks guys for a great job and a good day!!! P.S. hope Antwan is OKread more

D. Benny Bennetch

22:12 24 Jul 19

The staff is great, very helpful, knowledgeable and friendly. Michael was willing to take the time to teach me about our systems and answer any of my questions.Update 7/22/19: our AC fan motor decided to die during the heat wave this weekend. Ben came out promptly on Saturday, diagnosed the problem and then we decided to wait til Monday to have them install it. Amanda called and kept us up to date and when Ross came out on Monday he was able to fix the problem. As always Ross, Ben and Amanda were courteous, friendly and professional.read more

Heather Cox

23:48 22 Jul 19

I give Fusion Heating, Air Conditioning & Insulation my highest recommendation. Not only did Andrew and Axel complete quality insulation work which has already produced energy savings for my home, they were consummate professionals who kept me informed throughout the entire process and conducted bushiness with a high level of respect. Excellent customer service, I will be referring them to friends and family in the future. Thanks again, gentlemen!read more

Aimee Clark

22:46 19 Jul 19

You'll never find a better company. I have been a customer for going on four years. Fusion is one of a few companies left who cares about you - the customer. Their values, ethics and morals are reflected in their customer service, quality work and equipment, and trustworthy employees and owners. I have had at separate times an entire HVAC unit and Mini Split installed by Fusion. I have kept a maintenance contract with them for all my equipment regardless if they installed it or not and they lend the same care across the board. Their business model will gain them wide recognition and grow their company. Fusion's response time hands down beats any competitor in the area. Yesterday I identified an issue with a unit, Blake showed up two hours later with a smile. He did a thorough inspection, showed me the problem(s) and with-in minutes we had a plan. Today, first thing this morning Dom and Antwan showed up with smiles and a new unit. They worked professionally, efficiently and carefully. Dom and Antwan respected my home and other outdoor equipment. They took care of the furnace components, installed a new thermostat, replaced a unit, pad and connector box. It only took them three hours. Amazing efficiency! Thanks Fusion, I'll be a customer of life.read more

Victoria Lavarias

16:43 09 Jul 19

Wonderful company, they simply are the best. They installed complete HVAC system, foam insulation in the attic, and provide maintenance on two zoned system. Shawn, you are the best maintenance technician. Company is very knowledgeable, and best of all they take care of their customers. The owner even came on a Sunday to check our system. Thank you for the great service.read more

judy brown

12:15 07 Jul 19

Shawn and Ross came out to replace some parts on our unit and did a great job! They let me know what they were doing, they were very polite, and got everything up and running well! I highly recommend Fusion, everyone we’ve worked with so far have been great.read more

Caitlyn Lane

17:28 17 Jun 19

We were very satisfy with the service that was provided to us by Fusion Heating and Air Condition on 23May19. We have 2 mini splitters in our garage. We were having a problem with setting the temperature with the remote control. The technician(Blake Davis) that came out was very friendly and knowledgable. He showed us how to set the control and gave us tips on how to extend the lifetime of our unit. While here, we purchase a servicing contract which is well worth it. Twice a year, the company will send technicians out to clean the unit, service it, etc...We purchased these units from Fusion Heating, Air Condition, & Insulation, and we are extremely happy with them.read more

Brenda May

00:35 14 Jun 19

Ben came out and priced additional mini split unit. His price was comparable with others but because his company is a diamond installer for Mitsubishi went with him. I already had a mini split unit that was not working properly and Ben said his folks would check it when they did the install. Dom & Antwan came on the assigned day and time. The guys worked all day until nearly 5pm, first time I have had folks a full day. They installed the new unit and fixed my current unit. They were friendly, professional and cleaned up after their work. These guys were great. Highly recommend Fusion Heating, Dom & Antwan.read more

Jackie Z

21:47 11 Jun 19

This company gets the highest possible rating from me. The owner of the company was very informative and knowledgeable regarding what type of air-conditioning unit I needed. The workmanship is excellent. I live at a condo and have 8 A/C units outside of my bedroom wall and my unit, by far, is the most quiet. Two of the units are less than one year old and they do not compare with the system that Fusion heating and air-conditioning installed for me. Fusion heating and air-conditioning is the “best of the best!”read more

Therese Pauley

17:26 10 Jun 19

Ben, Dom and Antwan are the best!!! From start to finish it was just perfect. I manage a 44 year old highrise in Va Beach. Ben gave us a great option in replacing two of our 15 year old heating/air units. It is our first experience with the split systems. We installed one each in two different community rooms. They look great, were immediately noticed to be more efficient than the old units, and best of all, were less expensive than the big bulky units! We will be replacing other old units with these as we go. Thank you, Fusion! It's great to have you added to our preferred vendor list!read more

Teresa Akers

21:16 30 May 19

After using a local company that came out multiple times from our home warranty, we decided to call Fusion to come look at our downstairs unit that was not cooling correctly. They came out to service both units and we found out that we would need to purchase a new unit for our downstairs. What we loved about the first service man that came out was that he was not pushing and trying to get us to buy a new unit, he explained what would happen if we kept having it serviced and we then decided we wanted to discuss options to purchase. From there, it was smooth sailing and the team at Fusion was quick and so helpful the entire process. Just a few days later, the 3 men that came out to install our new unit were professional, courteous and very nice. We now have a brand new Ruud unit that is running perfectly. About a week after we had it installed, we received a note in the mail thanking us and more information about our warranty. This is a top notch company with awesome customer service and I highly recommend them for any AC/heat/insulation work you may need.read more

Kari Journigan

12:40 30 May 19

Awesome company. Got 3 estimates for a new AC unit. By far the best price. Arrived on time and were very professional. Don and Antoine were great... Would definitely recommend this company over any others in the area!!! Thank you!!read more

Kim Stevenson

15:31 17 May 19

Ben and his team did an amazing job insulating my attic. The quality of work and value was beyond exceptional. I Highly recommend Fusion for any work you may need, you will not be disappointed.read more

Sean H

11:24 15 May 19

They were prompt in providing an estimate for insulation in our attic. On the day of the job, they arrived around 9 am and were done around 2 pm. The area was cleaned after they were done. They were extremely professional and easy to work with.read more

Sonia Gopal

18:29 12 May 19

Fusion did a fabulous job installing a ductless system in my 3rd floor bedroom. An extremely difficult space. A recommendation to move the indoor system ended up being the best decision for the sake of the space, so happy with the outcome. The outside turned out just as nice! I was nervous at 1st, but the job looked amazing. Thanks for keeping everything classy!! I would definitely recommend fusion, this company took their time to ensure every detail was perfect!! ????read more

Tina Allison

23:13 26 Apr 19

Superior customer service from Ben and Amanda and their top-notch crew of professionals: Dominic, Antoine, Lucas, and Sergio. Product and installation delivered as promised and on-time, plus they made extra effort seal off old duct openings, remove the old system, and tidy up when all done. Their price beat a previous company with which we'd done business for over a decade. A most satisfying customer experience from start to finish.read more

Michael Krentz

17:27 20 Apr 19

Fusion did an absolutely stellar job on our 4-unit Mitsubishi mini-split system (one in the ceiling). We had seen the units in our travels all over the world and were impressed. We got quotes from 3 businesses, and though Ben's wasn't the lowest quote, we felt most confident in his experience, knowledge, and sheer professionalism. Shawn and the guys were dedicated, efficient, and very hardworking; they finished a day ahead, even working into the dark one day. They are polite, have a great work ethic and conscientious about keeping everything cleaned up along the way. One aspect that was fantastic: each day--as well as at the beginning of the job--Shawn explained what they would be doing that day. He also welcomed any and all questions; we could tell they not only really like their work but enjoy telling about how it all functions. They had a challenge working on our 70-year old house and were certainly up to it. We appreciated the follow-up visit to make sure everything was working great. It's a beautiful job, looks elegant in each room--and just a brilliant system! Cannot praise them highly enough..read more

Cynthia Horen

00:12 23 Mar 19

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